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Very shoddy Robert Dyas. Clearly they are only focused on selling at this time but not dealing with their customers as I am bombarded by marketing emails. I recieved a faulty product on 1st April. b) The instructions are substandard with parts not labelled, not clear and not fit for purpose.

Robert Dyas Reviews by Location. Fantastic store, delivery and products. 49. Disgusted in Robert Dyas, I have waited for an order for 3 weeks!! © 2020 Trustpilot A/S. 3.8. I've chased by email 4 times since and keep getting different replies. I wish I’d read other’s reviews, I didn’t - don’t make the same mistake. Robert Dyas Reviews by Job Title. Air conditioning was never properly serviced and filthy. The supplier has to come get the item, Robert dyas take no responsibility that it's faulty and until the supplier comes and gets it, I can't have a refund. The worst customer service I’ve experienced in years . 5. Lots of businesses will go bust due to covid lets hope Robert Dyas is one of those companies The BBQ came and as it said in the reviews it was difficult to build but we got there in a few hours. Managers were treated with no respect, demoted or moved to other stores if they fell short of impressing the DM. There contact info is a robot. Clearly a trading standards disaster waiting to happen. says its been delivered and customer service on line chat just ignore you. I was charged twice and had a panic because I then saw all the negative reviews and thought I’d have a nightmare getting it sorted but on the Monday I had a call from their suppliers checking if it was an error the order went through twice.

4. I wish so much I had read these reviews before dealing with Robert Dyas, which used to be a really decent firm. DO NOT USE. www.robertdyas.co.uk. I chased again at the start of this month but no response. Bought an Outback Excel 310 2-Burner Gas Trolley BBQ complete with Side Burner having read many of the reviews. Sent another email chasing up, but no response, same as everybody else on here. 2. The best thing to do is cancel your order and refer to your credit card company. I have tried to contact them and they do not answer me anymore. Robert Dyas Reviews by Location. … Share. Or simply share your experience. And failing miserably. My item arrives faster than the estimated date and was in perfect condition. 36. Starting to feel like I'll never get my money back. How not to run a company! Write a review. As soon as I plugged in the item, I could see some smoke.

I have no idea why they are allowed to treat customers this way. Robert Dyas 9 Reviews SAVE ON YOUR INSURANCE. Read employee reviews and ratings on Glassdoor to decide if Robert Dyas is right for you.Copyright © 2008–2020, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc.Colleagues are amazing, very sociable 27.

www.robertdyas.co.uk Visit this website www.robertdyas.co.uk. Write A Review (It only takes 30 seconds!) Just purchased a BBQ Kettle Grill with Pizza oven. They do not know what is going on. Once I confirmed it was an error they said they’d update Robert Dyas and I had a refund within a few days. Make a complaint. One more dissatisfied customer. Keep your customers informed. Sent photos immediately. I ordered a phone over a 2 months ago - i received my item and realised it was faulty. I have paid for goods I don't have. Ratings by category. Sales Assistant (58) Customer Service Representative (6) Retail Sales Associate (6) Customer Assistant (5) Supervisor (5) See more Robert Dyas reviews by job title. Reply. All rights reserved. If you have paid for goods on credit card, you will be paying for goods with no idea if they are ever going to arrive. Terrible, terrible customer service, really awful.I have reported them to the business complaints service, via the government website, so hopefully they will get slammed by the CMA when all this is over. i am out of money and have a product that i cant even use. I contacted their customer service and still waiting to hear back from them. The disappointing thing we discovered was there was no lava rocks within the package and a plastic component was broken. Ask a Question. a) The website is incredibly slow and not fit for purpose. Got an automated email in late April again saying I would be refunded but still nothing.

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