Get to “Ahoy, World!” fast in your language or stackLearn Twilio on an interactive, self-paced 8-bit adventureBrowse and connect with our growing ecosystem of Twilio technology and consulting partnersWe’re here to help you plan, develop, and grow a successful business with TwilioING Bank built a global multi-channel contact centerPayment Sense matches the hottest leads to their best salespeopleMatching tasks to workers sounds simple, but building it yourself requires a lot of code to do at scale. Get to “Ahoy, World!” fast in your language or stackLearn Twilio on an interactive, self-paced 8-bit adventureBrowse and connect with our growing ecosystem of Twilio technology and consulting partnersWe’re here to help you plan, develop, and grow a successful business with TwilioTiers are incremental. Reach every customer, anywhere

Reach every customer, anywhere Streamline workforce operations and customer fulfillment TaskRouter keeps all the statistics you need to build historical reports showing agent and queue performance. If the Programmable UI is the face of Flex, TaskRouter is its brain. Just specify attributes from the task which must match the agent’s skills.adds a task to a workflow using the REST API or TwiMLevaluates the task attributes against its routing configuration and prioritizes the task into the right queue with the right orderingevaluates available workers against its target workers expression and reserves an eligible workerBuild wallboard display dashboards of operational performance by pulling real-time performance statistics from your TaskRouter workspace.TaskRouter keeps all the statistics you need to build historical reports showing agent and queue performance.Get a live audit trail of every event that happens, from task updates to worker activity changes.
Deliver personalized customer experiences at scale Route any type of interaction, whether it’s voice calls, messages, or video calls from Twilio, or interactions from any other system such as email or leads.Specify in the workflow how you want tasks to be routed based on any combination of attributes you apply to a task. The Experience Speakers Tracks Superclass Pricing Sponsors FAQ. "Twilio believes the security of our customers' accounts is of paramount importance," a spokesperson told us. Eventstream. As an example, if 150,000 tasks are created during the course of a month, the first 100 tasks are free, the next 99,900 tasks are priced at $0.025, and the final 50,000 tasks are priced at $0.020. In a modern contact center that serves customers over multiple channels, realtime monitoring of the tasks and their progress becomes an operational imperative. These charges can vary base… Register for Free. That's why we built a skills-based routing API that includes escalation and fallback rules.TaskRouter tracks the state of all the tasks and workers in your system, allowing you to focus on building the right experience.TaskRouter provides the tools for you to view the performance of your contact center, track adherence to KPIs, and implement changes to stay within SLAs.
Captivate clients using an omnichannel platform With active user hour pricing, you are charged only for the time users actively spend on Flex. Update a worker’s skills and TaskRouter immediately updates the state and routing logic with no code changes required.Build granular routing logic without needing hundreds of queues by filtering tasks to only a subset of workers within a given queue. Improve patient engagement with modern telehealth solutions Twilio has confirmed that, for 8 or so hours on July 19, a malicious version of their TaskRouter JS SDK was being served from their one of their AWS … Streamline workforce operations and customer fulfillment Close deals faster with real-time communication These charges may vary based on the phone number type, capabilities, and country of origin.