Kind regards, Paul Butterworth, Practice ManagerI’ve always used this practise so I don’t really have any other to compare it with but in terms of emergencies involving myself or illnesses involving the children I have always been telephoned back the same day or I have been given a face to face appointment which is just blooming amazing.

We have been working to change the skill mix of the clinicians we employ with the objective of freeing up GP time. Today was no exception I had been experiencing progressive symptoms of a urinary tract infection over the new year which was not responding to pharmacy care using over the counter products.
Dear Jeany Thank you for your comments and I apologise that your experience with the surgery was not as you expected. Crown Heights Medical Centre is one of the leading GP practice in Basingstoke and it is located at 2 Dickson House Crown Heights, Alencon Link Basingstoke, Basingstoke, Hampshire, RG21 7AN.Patients can contact Crown Heights Medical Centre at 01256 329021 for appointments. Because of this we will usually only be able to look into a complaint regarding another person with their express written permission. I believe we have tracked down both of the calls you made on Tuesday.

So I knew I was going to have to wait, and fair enough, we are in unusual times. With chronic conditions this does not work.

So often people only comment with complaints I want to praise and thank them. The Practice will be closed in the afternoon of the 5th March 2019 from 12:30pm to 6:30pm. Where the surgery has got something wrong we will apologise specifically for what we have got wrong rather than simply express regret. From Monday 3 rd September 2018 we will work with Odiham and Old Basing Health Centre as part of a primary care collaborative group (Mosaic Healthcare) to provide Improved Access appointments between 6:30pm to 8:00pm Monday to Friday and Saturday mornings and on Sundays. Within 6 hours of the call my symptoms were relieving...I was so glad that I had phoned and spoken with the GP. You can read more about our Cookie Policy in our Privacy Policy. Have to rely on the walk in surgery which takes over long wait!! Thank you again. You can access our complaints procedure by selecting the Should you wish to seek independent advice regarding complaining against any NHS service, please consider visiting Our commitment to you is that we will always try our hardest to get things right.Unfortunately there are times when despite our best efforts things sometimes go wrong. With regards to a 3 week wait for an appointment I am sure you will have read in the media there is a shortage of GPs and Crown Heights Medical Centre is not immune to this. The bodies of eight elderly residents were left for days before being collected from a Crown Heights nursing home, staff told activist and assembly candidate Stefani Zinerman.Zinerman said she received a call from a very distressed staff member at Crown Heights Centre for Nursing and Rehabilitation (CHC) early last week who had already spoken with management, and was trying to get something done about the situation immediately.“They told me there were eight bodies at the facility, two of which had been there for over a week,” Zinerman said. The Crown Medical Centre operates an in-house compliments and complaints procedure. You must, however, ask the surgery for a ‘final response’ before the Ombudsman will be able to investigate. Unfortunately the first receptionist should not have advised you that your GP would be processing the result in the next couple of hours. I know all the team will welcome receiving your feedback. Thank you for taking the time to feedback your experience with the surgery. We aim to provide the best possible service for all of our patients and any compliments received from patients are shared with the individual and the whole team.

Information on what to do if you are unwell can be found We are pleased to announce that we will be offering you and your family even better access to GP appointments. Cuomo asking that CHC go under receivership so the State can take control of the company’s property and operations.Richardson said her office was closely monitoring the conditions at the facility to make sure the life and care standards were met. Receptionists are always very kind and caring. Get the latest NHS information and advice about coronavirus (COVID-19). Even if successful, the practice may change that appointment at short notice, meaning that it would be many weeks before the desired doctor is available. Thanks again for bringing your concerns to our attention.I have prostate cancer and have had surgery radiotherapy and hormone treatment at various hospitals, but the best care in all the 3 years of treatment from all the various institutions was from Crown Heights Medical Centre Basingstoke. After waiting a while in the waiting room I was called into the GP's room and greeted by the doctor, he was pleasant and efficient but seemed to want to push things along.