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I have have a simple refinance open with Quicken Loans over 100 days and it is still not closed. Over 100 days my wife and I have been insulted by Quicken Loans employees, told that we do not know what we are talking about and that we should google something to learn it, experienced refusal to confirm employment due to the area my wife works in and given false dates for the completion. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.BBB Business Profiles generally cover a three-year reporting period.
They have been deceptive from the beginning, and I hope buyers out there will beware before deciding to go with Quicken.If I could give a 0 star I would. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.As a matter of policy, BBB does not endorse any product, service or business.BBB Business Profiles may not be reproduced for sales or promotional purposes.BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.Rocket loans is reporting to my credit report that I owe them money when I do not owe them any money loan was paid off last year.Rocket Loans was very quick and easy. Then in late June when I threatened to notify the BBB, someone else from there reached out to me, told me it was absolutely going to close by July 6, and told me she would touch base on June 29. More weeks went by with nothing being done about verifying my employment, property insurance, and other very routine things. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.As a matter of policy, BBB does not endorse any product, service or business.This business is in an industry that may require professional licensing, bonding or registration.

Will use again if needed.Personal loans, Home Improvement Loans, Debt Consolidation Loans, Auto Loans, Medical Expenses LoansThis business is in an industry that may require professional licensing, bonding or registration. I ignored their request to speak with me for over a week because even with the low interest rates it did not make sense in refinancing after 9 months. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.BBB Business Profiles generally cover a three-year reporting period. BBB says Rocket Mortgage tells the truth.

It is now largely integrated with Quicken, along with having the same underwriting standards. Communication has been poor to say the least from Quicken Loans.

No surprises. Rocket Mortgage is fully designed for digital natives with an advanced and smooth loan platform that keeps the entire process online and on smartphones.

If you want a better rate, they just raise the cost. I explained repeatedly to the loan agent, who did nothing for weeks, until finally I begged him to please address it because it was holding up the process. !Good Afternoon Philip, BBB remains operational and focused on serving our business community and our consumers throughout this crisis. I had to keep emailing and calling to find out why nothing was happening. We’ve put together a passionate team that’s working to continuously improve the client experience and provide the most accessible lending platform for personal loans in the world.

Doesn’t matter if your credit is excellent. In the meantime, if you need immediate assistance, please contact our Client Relations Team at 1-800-863-4332. Rocket Mortgage launched in 2015 as the face of Quicken Loans’ online mortgage application.

BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.I started the refinance process on May 16, 2020, and I have received nothing but lack of action, evasiveness, and false information from day one. Then it got pushed to June 15.

A member of our Senior Research Team will contact you prior to 9pm EDT Wednesday, 08/12/20. Quicken Loans (Rocket's parent company) is a mortgage marketplace and subsidiary of Rock Holdings, Inc. Quicken has been accredited by the Better Business Bureau since 1986 and holds an A+ rating with the organization based on an overwhelmingly positive number of customer reviews. She was evasive the entire week, and I just learned that this will not close by July 6, despite everything having already been verified. This business is in an industry that may require professional licensing, bonding or registration.

April 2020 - Rocket Mortgage reached out to me about refinancing. The main draw of Rocket Mortgage is that the entire mortgage process can take place online.
Loans in Detroit, MI. I had been told originally that the refinance was supposed to close in early June. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I never received an answer to that.

I still to this day do not have an estimated completion date for my refinance. Detailed and personalized loan rates information 2. Then more weeks went by with them doing nothing. Then they calculate a payback for you in the costs associated with the loan. BBB remains operational and focused on serving our business community and our consumers throughout this crisis.

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I had to bombard them with more calls, emails, and complaints.